Frequently Asked Questions
Q: How do I mount my wall hangings?
A: We recommend using #6 or #8 flat head drywall screws with a plastic plug in the wall. You may color the screw heads with black magic marker if needed to darken the area.
Q: How do I clean my metal art?
A: Use a glass cleaner and a soft cloth to dry. (Do not use paper towels as they may scratch the surface). If scratched, use cleaning method above, rub rag with pressure over the scratched area to remove minor scratches.
Q: Are my metal art wall hangings durable enough for hanging outdoors?
A: If hanging outdoors, even though the metal art is “powder coated”, some rust may appear. If you want to hang outdoors, we recommend a product like “Rust-oleum” clear gloss or similar for added protection. Coat both sides annually.
Q: Is the steel made in the United States?
Q: Is it safe for me to use my credit card when purchasing merchandise online from cARTerCottageDecor?
A: Yes, your credit card and personal information is safe on www.cARTerCottageDecor.com. In order to insure the safety of your information, we utilize Stripes, a secure ordering system for your internet safety.
Q: Do you ship to P.O. Box addresses?
A: No – cARTerCottageDecor.com uses FedEx Ground as its standard shipping method and service. Please provide a valid street address for delivery as this carrier cannot deliver to P.O. Box addresses.
Q: I notice a variance in product color or description. Why?
A: Our goal is to provide our customers with as much information as possible about the product we have to offer. We will make every attempt to accurately describe any particular piece to the best of our ability. Please keep in mind, that when we offer a color description, that color may differ in what you perceive that color to be, plus a variation in lighting allows for changes in the intensity of coloring so what you may see in direct sunlight will be different than indirect sunlight or incandescent lighting. There is no true definition of what a particular color is, or shade of color. Also, please note that the digital images that we display have the most accurate color available to us. However, due to differences in computers and their monitors, we cannot be responsible for variations in color between the actual product and what type of monitor it is viewed on. The actual metal art is more beautiful in person. It is a must see, must touch product to truly appreciate its beauty. A picture just cannot capture the truly magnificent rainbows of color. (It’s like trying to take a photo of a beautiful sunset! You really have to see it to appreciate the beauty). Please feel free to email us at info@cARTerCottageDecor.com if you have any questions about our product and the descriptions.
Q: Does cARTerCottageDecor.com offer gift wrapping?
A: No - not at the present time.
Q: Is cARTerCottageDecor.com open to suggestions from consumers?
Yes - that is how we have been able to provide such a vast selection of products and great customer service is by listening to our customers. We are dedicated in providing you, the consumer with quality metal art. We pride ourselves in supplying an excellent product and having great customer service. We hope to make decorating and furnishing your home and yard an easy and enjoyable experience!
We would love for you to send us pictures.